Projects
We've delivered excellent user centred design services to some of the world's leading organisations since 2001.
HMRC Digital
Leading the user research programme for the Business Tax Account digital service.
Pret Delivery
Contextual research with operational staff in shops & service design for new digital delivery proposition.
Open University
Developing user research processes & capability to support the digital transformation of OU's enrolment service.
Brightspeed CX
Leading service design across the organisation in order to improve the end-to-end customer experience.
Samsung Lifestyles
Innovation project to define concepts for new digital services for healthy lifestyles & sustanable living.
Samsung Social Tech
Innovation project to research & define new mobile based offerings for close -knit social groups.
HMRC VAT RES
In depth user research & service design to define a vison for a digital VAT refund service for tourists & retailers..
Blue Apron UX
UX design & prototyping the customer acquisition journey & existing user app for a meal-kit subscription service.
Rentokil-Initial B2B CX
Analysing >7000 customer feedback responses to provide a prioritised map of CX issues & improvements.
Pret digital transformation
Leading on UR & service design activities to support the design & specification of a range of new digital products.
Orange voicemail strategy
Ethnographic research & diary studies in 4 European markets to generate key user needs for voice messaging products.
BBC mobile AR
UX testing of flagship mobile AR app & creation of mobile AR best practice UX guidelines.
Lego future of toys
Kid-centred toy innovation project, featuring innovative product research techniques in the UK & US.
EON.Next billing service
Service design for energy billing to map out the customer journey & improve customer satisfaction scores.
Sky Sports VR
UX research to evaluate VR prototypes of immerssive live football viewing experience.
Orange innovation panel
Panel of 30 super users to track emerging trends, support rapid UX testing & drive innovation.
EE social meetup app
In depth research to understand how friends arrange spontaneous meetups & testing a new product concept.
Orange XR guidelines
Creation of comprehensive AR/VR design guidelines with visual examples, videos & 3D animations.
Smart Heating Controls
Extensive UX research with Energy Catapult & DECC to benchmark SHC UX & generate a best practice prototype.
Tesco Phone Shop
Rapid design of best in class e-commerce phone shop, based on competitor & UX best practice.