Our Service Offerings

We provide expert human-centered design services, from UX and research to service design and UCD training, ensuring solutions that truly meet user needs.

User Centred Innovation

Define the product or service your users really need:

Discoveries
Ethnographic research
User needs prioritisation
Competitor analysis
Innovation workshops

Graph displaying communication patterns with different contacts and percentages.

A chart visualisation a customer journey with user needs mapped onto each stage.

Graph comparing competitor UX across various stages of a customer journey.

A concept & context visualisation showing a woman jogging in front of the London Eye, with fitness stats displayed.

Service Design

Gain a holistic understanding of your end-to-end customer experience across multiple channels and touch-points:

Customer journey mapping
Identify & prioritise customer pain-points
Overlay business goals and capabilities
Future customer journey design

Infographic illustrating quality and delivery metrics for a logistics operation.

A flowchart illustrating the data flow through a digital service.

Flowchart displaying process steps and key operational user pain-points along the process.

Flowchart of a digital registration process on mobile devices.

UX Research & Evaluation

Understand how users interact with your digital touch-points. Reduce risk by ensuring critical tasks are easy to perform with your product or service.

Testing designs and journeys with real target customers:

Moderated lab or remote tests
Mobile, web, desktop & multi-channel evaluations
Connected device & immersive tech UX

A close-up of various smartphones displayed on a surface.

Illustration of a start-up wizard interface with selection options and a progress indicator, sketched on paper cards.

Flowchart illustrating a shopping process with steps, options, and outcomes.

A smartphone with accessories and packaging laid out on a flat surface.

Persona Creation

Understand your customers better, how they use your products and how their needs for your service differ. All based on world class design research.

Persona displaying user needs & pain-points as well as related statistics.

A persona for digital payments with payment behaviour statistics and payment method options.

Persona displaying music behaviour, taste, and scenarios during commutes.

Persona showing music listening habits with sections for devices, scenarios, and personal preferences.

Transform Your UX

Join Us in Innovating the Future

Unlock the potential of your digital products and services. Our consultancy will guide you through the complexities of user-centered design, ensuring your offerings resonate with the intended users.